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Security Center

COVID-19 Information 

FDIC Coronavirus FAQ

COVID-19 and Your Financial Health: Keep yourself and your money safe 
The Federal Deposit Insurance Corporation (FDIC) is working with federal and state banking agencies and financial institutions to assist customers affected by the coronavirus disease 2019 (COVID-19) global pandemic. The following information is more important than ever during these challenging times. Learn more here.

 

Information regarding Fake Check Scams
Infographic on Fake Check Scams
 
FDIC Consumer News-June 2020 

Whether it’s ordering take out from an app-based food delivery service or using a ride share app to get home, cash may not be an option for payment. More retailers are now accepting cashless payments to reduce exposure to high touch surfaces. When you are used to paying with cash, this can be challenging.

The newsletter may identify some of the options available to you other than cash or traditional credit and debit cards.  Click here to view this Newsletter.


Online Banking Safety and Mobile Banking Fraud
Be cautious of “Fake” online scams such as, “The Sweetheart Scam” or the “Fake Online Payday Lenders”.  Contact our Customer Service at (337) 893-7733, should you have questions, or if you have been contacted in any way for some type of online deal.  Do not fall prey to these fraudsters. 

Create “strong” passwords that are hard to guess, change them regularly, and try not to use the same passwords or PINs (personal identification numbers) for several accounts.  Never share your ID and Password information with anyone.

Mobile Device Security Information
 
Be careful when using smartphones and tablets.   Don’t leave your mobile device unattended and use a device password or other method to control access if it’s stolen or lost.  It is highly recommended that you do not store/save Bank account as well as other sensitive information, e.g. (statements, transaction images, SS#, etc.) on your mobile device by performing screenshots, etc.  
Tips to Keep Your Mobile Device Safe and Secure
  • Use of mobile anti-malware applications and PIN protection is vitally important in keeping your device safe and secure.
  • Mobile device users should regularly install operating system and firmware updates.
  • Using unsecured "public" wireless networks, e.g. (coffee shops, airports, etc.) is highly risky and can put your login credentials at risk.  You should never log in to any secured site in an unsecured public wireless network.
  • Avoid phishing messages in the form of email as well as SMS text messaging.  Text message Phishing is becoming more common.  Users should practice caution when receiving these messages and acting on them.
  • You may see a warning that says "Warning:  Visiting this website may harm your computer."  This warning is a very strong indicator that there is something wrong with the site you are about to visit.
  • If a download has begun as soon as you enter a site, this may be a sign that there is something fishy going on.  If you weren't looking for the application, then don't install it.
  • If a site redirects to a strange website, it may be compromised.
  • A rooted or jailbroken device is more susceptible to malware infection and it's easier for a jailbroken device's operating system to be compromised.
  • Mitigate risk factors for jailbroken devices: Keep mobile devices and apps up to date by enabling auto-update on the device to ensure timely updates are happening. Where practical, configure Android devices to disallow sideloading; install apps from trusted sources such as Apple's App Store, Google Play and Amazon's App store.
  • Complex passwords to secure the device is highly recommended.  Using alphanumeric, special characters, as well as incorporating upper and lower case letters.  Mixing the use of characters and not using names or readily available words and number sets.  Never share your login credentials with anyone.
  • Secure apps with passwords if possible.
  • Consider using mobile security software and apps to protect your device. For example, anti-malware software for smartphones and tablets can be purchased from a reputable vendor.
  • Utilize autowipe technology should the device be lost or stolen to remove any sensitive and confidential information.
  • Activate the "time out" or "auto lock" feature that secures your mobile device when it is left unused for a certain number of minutes. Set that security feature to start after a relatively brief period of inactivity. Doing so reduces the likelihood that a thief will be able to use your phone or tablet.
 More Information from the FDIC: Going Mobile:  How To Be Safer When Using a Smartphone or Tablet

 Mobile Security Threats
 Threat  Dangers
Device Loss or Theft
  • Loss of sensitive personal and employer information such as contacts,  calendars, and photos
  • Breach of your privacy, and in a worst-case scenario, you could become a victim of identity theft
  • Compromised online accounts
  • Payment to replace the device, and/or possible calls or texts charged to your account
Phishing Scams 
(often delivered via emails, text messages and social media)
  • Sensitive information revealed such as account numbers and login credentials
  • Unauthorized withdrawals made from your bank account
Malware and Spyware
  • Compromised personal information—you could even become a victim of identity theft
  • Unauthorized charges 
  • Unauthorized access to the information on your devices 
Quick Response (QR) Codes
  • You could accidentally download a malicious application
  • Your personal information could be compromised, or your device could cease to function properly
 Wifi Networks
  •  You could connect to an unsecured network, and the data you send, including sensitive information such as passwords and account numbers, could potentially be intercepted
Donation Scams
Donation requests from fraudulent charitable organizations commonly appear after major natural disasters, but they can happen anytime. It is best practice to do your research before you make a donation to any organization. Check the Better Business Bureau (BBB) before making any donations to a cause.

United States Computer Emergency Readiness Team (US-CERT) Tips
  • Do not follow unsolicited web links or attachments in email messages.
  • Keep antivirus and other computer software up-to-date.
  • Verify the legitimacy of any email solicitation by contacting the organization directly through a trusted contact number. 
Cybersecurity Awareness Month (Resources & Education) 

As hacks, data breaches, and other cyber-enabled crime become increasingly commonplace, National Cyber Security Awareness Month (in October) was an important reminder of the need to take steps to protect yourself and your family when using the Internet. 
 
  • Contact the Internet Crime Complaint Center if you’re ever a victim.
  • Understand the importance of cyber-security skills at your workplace.
  • Know the risks of the Internet of Things (IOT)
The FBI also provides resources: Click here to learn more.

Cybersecurity Tips for Businesses with Online Banking 
  • Provide continuous communication and education to employees using online banking systems.  Providing enhanced security awareness training will help ensure employees understand the security risks related to their duties.
  • Update anti-virus and anti-malware programs frequently.
  • Update, on a regular basis, all computer software to protect against new security vulnerabilities (patch management practices).
  • Communicate to employees that passwords should be strong and should not be stored on the device used to access online banking.
  • Adhere to dual control procedures if feasible.
  • Use separate devices to originate and transmit wire/ACH instructions.
  • Transmit wire transfer and ACH instructions via a dedicated and isolated device.

Warning Signs of Potentially Compromised Computer Systems
Warning signs that a device, system, or network may have been compromised include:
 
  • Inability to log into online banking (thieves could be blocking customer access so the customer won’t see the theft until the criminals have control of the money).
  • Dramatic loss of computer speed.
  • Changes in the way things appear on the screen.
  • Computer locks up so the user is unable to perform any functions.
  • Unexpected rebooting or restarting of the computer.
  • Unexpected request for a one time password (or token) in the middle of an online session.
  • Unusual pop-up messages, especially a message in the middle of a session that says the connection to online banking (or other website/application) is not working (system unavailable, down for maintenance, etc.).
  • New or unexpected toolbars and/or icons.
  • Inability to shut down or restart the computer.
 
Deceptive Ways Criminals Contact Account Holders
The FDIC does not directly contact bank customers (especially related to ACH and Wire transactions, account suspension, or security alerts), nor does the FDIC request bank customers to install software upgrades.  Such messages should be treated as fraudulent and the account holder should permanently delete them and not click on any links.

Messages or inquiries from the Internal Revenue Service, Better Business Bureau, NACHA, and almost any other organization asking the customer to install software, provide account information or access credentials is probably fraudulent and should be verified before any files are opened, software is installed, or information is provided.

Phone calls and text messages requesting sensitive information are likely fraudulent.  If in doubt, account holders should contact the organization at the phone number the customer obtained from a different source (such as the number they have on file, that is on their most recent statement, or that is from the organization’s website).  Account holders should not call phone numbers (even with local prefixes) that are listed in the suspicious email or text message.

Cybersecurity Checklist

10 things you can do to help protect yourself from online criminals:

  1. Have computer security programs running and regularly updated to look for the latest threats.  Install anti-virus/anti-malware software to protect against malware (malicious software) that can steal information such as account numbers and passwords, and use a firewall to prevent unauthorized access to your computer. 
  2. Be smart about where and how you connect to the Internet for banking or other communications involving sensitive personal information.  Public Wi-Fi networks and computers at places such as libraries or hotel business centers can be risky if they don’t have up-to-date security software.
  3. Get to know standard Internet safety features.  For example, when banking or shopping online, look for a padlock symbol on a page (that means it is secure) and “https://” at the beginning of the Web address (signifying that the website is authentic and encrypts data during transmission). 
  4. Ignore unsolicited emails asking you to open an attachment or click on a link if you’re not sure it’s who truly sent it and why.  Cybercriminals are good at creating fake emails that look legitimate, but can install malware.  Your best bet is to either ignore unsolicited requests to open attachments or files or to independently verify that the supposed source actually sent the email to you by making contact using a published email address or telephone number.
  5. Be suspicious if someone contacts you unexpectedly online and asks for your personal information.  A safe strategy is to ignore unsolicited requests for information, no matter how legitimate they appear, especially if they ask for information such as a Social Security number, bank account numbers and passwords.
  6. Use the most secure process you can when logging into financial accounts.  Create “strong” passwords that are hard to guess, change them regularly, and try not to use the same passwords or PINs (personal identification numbers) for several accounts.  Never share your ID and Password information with anyone.
  7. Be discreet when using social networking sites.  Criminals comb those sites looking for information such as someone’s place of birth, mother’s maiden name or a pet’s name, in case those details can help them guess or reset passwords for online accounts. 
  8. Be careful when using smartphones and tablets.  Don’t leave your mobile device unattended and use a device password or other method to control access if it’s stolen or lost.  Do not store/save Bank account information, e.g. (statements, transaction images, etc.) on your mobile device by performing screenshots, etc.
  9. Parents and caregivers should include children in their cybersecurity planning.  Talk with your child about being safe online, including the risks of sharing personal information with people they don’t know, and make sure the devices they use to connect to the Internet have up-to-date security.
  10. Small business owners should have policies and training for their employees on topics similar to those provided in this checklist for customers, plus other issues that are specific to the business.  For example, consider requiring more information beyond a password to gain access to your business’s network, and additional safety measures, such as requiring confirmation calls with your financial institution before certain electronic transfers are authorized. 

Additional Resources:


 
 
 
 
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