GCB NetTeller User Guide
Internet sign-on screen
To begin banking online, simply enter your login information on the home page of our Web site, http://www.gcbank.com/. The next page you will receive will be to read and accept the Online Banking Disclosure and Agreement. You will then be forced to create your unique password and set up security questions. You will then be allowed into the site.
Net Teller ID
A 12-digit number assigned by Gulf Coast Bank. Once you are set up, you can create an alias for your ID number that is easier for you to remember. You should keep your 12-digit number that is assigned to you because it will always be valid.
Net Teller Password
A 4-digit Password assigned by Gulf Coast Bank. During your
first successful login, you will be prompted to create your own
unique Password. Your Password must be created by using 8-25 alpha, numeric
and supported special characters. Each customer is allowed three invalid sign-on attempts. After the third invalid attempt, the system will lock you out. If, at anytime, you should need your password reset, you may use the Password Self Reset option, provided you have,
either set up you "Personal Question and Answer" within the
Customer Profile, or during your initial login and was required
to set it up. If you have not set up your "Personal Question and Answer" you must call Gulf Coast Bank and an authorized person will reset your password.
TO LOG OUT OF NET TELLER PROPERLY, YOU MUST SELECT THE "LOGOUT" OPTION LOCATED IN THE UPPER LEFT CORNER OF THE NETTELLER PAGE.
Account Page (Main page unless you are using MyNetTeller)
The account-listing page is the first page you will see after you log in. This page reflects your account information, such as your
available online-real/time balance. As a security measure, the system will also show the last time you logged in and the total number of times you have logged in. You can reset the login counter
located at the bottom of the "Account" page in the Customer
Summary Information. From the Account Listing page you must "Select Activity" to begin choosing the functions you are able to do, such as, initiate transfers, view current transactions, view range of transactions between dates, stop payments, e-mail Gulf Coast Bank, or get help.
You may also use the "My NetTeller" page as your landing page
when logging in to NetTeller. My NetTeller offers the use
of widgets for a different functionality to retrieve and
organize your account information.
Viewing Account Information
From the Account Listing page you can view all of the accounts you have set up to access through Net Teller. Initial account descriptions are based on default system account descriptions. However, you can personalize the descriptions by going to the Options page and selecting Change Pseudo Account Name.
Use the drop down menus to select how you would like to view the information for each account. All account balances are the
available onlline real/time balance as of last posting date.
The updated balance is after daily posting in the evening,
which begins at 7:00 PM CST).
To initiate a request for new views, click on the drop-down menu, make your selection, and you will advance to the next page.
You must select the "Transfer" option on the menu bar, or by
"Select Option" next to the account name. This option is
only available to an account if transfers are allowed.
To initiate a transfer between accounts you should:
- Once you have made the selection you will advance to the next page.
- On the transfer funds page you will see any pending, or
scheduled, transfers that you may have set up. Select the
option for a "New" transfer, located on the menu bar and you
will be given the form to set up, either a one time, or a
recurring transfer. Once you have advanced to the next screen, simply choose the account to transfer to, complete the blank fields and submit your request.
- Optional: If you wish to make the transfer a recurring scheduled transfer, select the frequency and dates from the available options. The default for transfers is one-time
- To process your transfer, click on the Submit button at
the bottom of the page. The next step will be to
confirm the transfer, otherwise, the transfer will be
canceled and will not be processed. You will be given
a confirmation number once the option to confirm has been
Important Transfer Information
Confirmation of Transfer - It is highly recommended that you keep the confirmation page as verification that you submitted a transfer.
Withdrawal limits - Transfers made from Savings and Money
Market accounts are subject to withdrawal limits as per the
CUTOFF TIME FOR TRANSFERS - Posting and Funds Availability: If you initiate a bank transfer before the normal processing time, which begins at
7:00 PM CST on a business day, the bank transfer will be posted to the Deposit Account on the same business day. If you initiate a bank transfer after the normal processing time (7:00 PM) CST on a business day, the bank transfer may post on the next business day. Transferred funds will be available for withdrawal on the same business day the transfer is created to the Deposit Account.
LOAN PAYMENTS - If you are making your final payment, you must contact the bank to get the final payoff amount before submitting the amount to transfer, otherwise the payment may not be correct.
RECURRING (SCHEDULED) LOAN TRANSFERS -If you are setting up a recurring (Automatic) transfer to a loan, you must enter, as the Expiration Date, the Maturity Date of the loan (Check your coupon book or your copy of the loan document. By doing this, and if the regular scheduled payments are made, the number of payments should be accurate. The confirmation you receive after you submit the transfer shows the number of times the transfer will take place.
You may want to confirm the maturity date with the Bank.
ALL OTHER TRANSFERS - When setting up automatic transfers you should make sure you put the Expiration Date long enough for the period of time you want the transfers to remain on the system.
The Customer Profile page gives you the ability to:
- change your Password
- change personal ID (to create an Alias)
- create personal question and answer for Self Password
- change account pseudo names
- confirm/change e-mail address
- change number of accounts displayed
- edit account listing display order
- edit account activities display order
- set up alerts, email and login type
With this option you can change your Password at any time and as many times as you wish. The Password you choose must be 8-25 Alpha, Numeric
and supported special characters. The system retains a history of the last four passwords.
Change Personal ID (Alias)
You can change your Net Teller Customer ID from the 12-digit
bank assigned number to something easier for you to remember
(alias). The Alias that you choose must be between 4 and 25
characters long with no special characters. The ID cannot begin
with a number, but may include numbers in it. All ID’s are
individual and no two persons may have the same one. If you
choose an ID that has already been selected by another customer,
you will be prompted to create something different.
Reset Login Count
The login counter is located at the bottom of the "Accounts"
page located under "Customer Summary Information" at the bottom
of the page.
Change Pseudo Account Name
Each account that you have access to through Net Teller will be initially set up with the default name created by the banking system. If you wish to change the name of any accounts to something more personal, you can do so here. Valid account names can include upper and lower case letters, spaces, and any number between 0 and 9.
For example-The system-assigned account name may be “Checking”. This account actually represents your checking account you use for household expenses. You may want to change the name appearing on Net Teller from Checking to “Household Account” and the same goes for all of your accounts.
It is highly recommended that you do not use the actual account
number as the pseudo name for security reasons.
Alerts may be set up to email you, informing you of the
alert (You must maintain a vaild email address with the Bank),
or to alert you with necessary system-generated messages.
Lets you set up alerts to watch for falling or rising balances, personal memos, incoming/outgoing debits and credits, etc.
Gulf Coast Bank NetTeller users must use the Web Connect
method by logging into NetTeller and choosing to download and
walking through the steps. You may then choose to save the
file to your computer/network, or you may choose to send your
transactions electronically to your Quicken/Quickbooks program.
Express Web Connect is not supported by NetTeller
and is not recommended. Direct Connect is not available at
From the Download Transactions page, select the account from which you would like to download transactions.
Select the range of transactions to download
Select a format for the type of software to which you are downloading
Open Financial Exchange (.OFX - Microsoft Money)
Intuit Quicken (QFX)
Intuit Quickbooks (QBO)
Intuit Quickbooks (IIF) (This option is for much older
versions, which may not be supported)
Personal Financial (.QIF)
Spreadsheet (.CSV - Excel, Lotus, etc.)
Word Processing (.TXT - Plain text document
Once you submit your request the next page will give
additional instructions on saving the file or selecting the link
that is provided to begin the direct transfer of data from
NetTeller to your financial software program.
Support for the Intuit software products may be obtained by
or Quicken Support (800) 811-8766 and QuickBooks (888) 320-7276.
You may choose to export transactions to
an excel spreadsheet (.csv file format) to create your own long
term history file, however, you must maintain the export on a
On the Stop Payment page, you may stop payments to a single payee. However, you can make the request to stop multiple payments. Simply enter the check number or range of numbers, the exact amount of a single check, or the beginning and end amount on a range of checks. Next, select the payee of the check(s) to stop and press Submit. You will receive a confirmation that your request has been submitted. We are unable to stop payment for checks we’ve already received and paid. If the Stop Payment is set up through the On-line Banking System, after the item has cleared the account, the stop pay will not be valid.
You will be charged a $20.00 fee for placing a Stop Payment. To remove or change the stop payment, please call the bookkeeping department at (337) 893-7311.
If you should set up a stop payment after the processing
time, which begins at 7:00 PM, CST, you must check your current transactions to verify if the item has cleared, or not. If the item has cleared, you must notify the Bank first thing in the morning of the following business day, otherwise the item will not be stopped.
The Stop Payment request is only good for 14 days. You must come in to one of the Gulf Coast Bank full service locations and sign the appropriate stop payment form. The stop payment will then be set up for a 6-month period.
Debit (Check) Card
Stop Payments cannot be placed on VISA Debit Card transactions. Stop Payments are for checks only.
ACH Debit (electronic withdrawal)
If you are stopping an ACH Debit (electronic withdrawal), you must notify the company before setting up the stop pay and you must come in to the bank and sign a form called "Statement Under Penalty of Perjury" for the stop pay to be effective.
After the appropriate stop payment form is signed the stop pay will remain on the system for 6 months, unless the stop payment is renewed for an additional 6 months.
Images are available for the last three (3) months of transactions and you may view them by selecting the menu option to View Range of Transactions. You are able to sort your transactions by date or check number by clicking on the column headings.
Current Transactions (Cleared transactions since last bank statement)
Start with the account you would like to transfer from and then select the loan account where the payment is going.
***REMEMBER, WHEN THE LAST PAYMENT IS DUE, YOU MUST CALL THE BANK AND GET THE FINAL PAYMENT AMOUNT. FINAL LOAN PAYMENTS MAY BE DIFFERENT THAN THE NORMAL PAYMENT AMOUNT***
You may choose to enroll in estatements to prevent the
mailing of your paper copy of your Bank statements. You
may choose to enroll all, or simply select only those acounts
you wish to be estatements.
You will eceive an email notice when your new statement is
ready for viewing. The estatement will include images of
the items, if applicable, which have posted to your account.
Once you have enrolled and begin to receive your estatements
the system will collect 18 monthe of statements that you will be
able to view with the images of your checks and deposits.
You should contact the Bank if you choose to unenroll an
account from the estatement program and begin receiving paper
statements to ensure they are properly unenrolled.